纳税服务热线典型案例分析-九九云书库

　　　　

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纳税服务热线典型案例分析

作者：国家税务总局纳税服务司

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听得到的纳税服务读得到的真实案例悟得透的沟通技巧看得见的业务提高

内容简介:

《纳税服务热线典型案例分析》紧贴12366纳税服务热线工作实际，从案例的实践指导意义和工作技巧手，对常见的咨询、查询、投诉和意见建议等热线业务类型，总结经验和教训，指出咨询员在应答来电时的亮和不足，深刻剖析问题产生的原因，并提出针对性的解决措施和应对思路。

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